Our Guarantee

Servicing our client’s needs has been our #1 priority since we opened our doors in 1981.  Our mission is to help our clients have a VIP Experience and make lasting memories. 

If you have any questions, just call us and ask.  We recognize that a guarantee is only as powerful as the entity that provides it. Give us the chance to show you what it means to be a VIP. 

• All tickets sold and confirmed by VIPTickets.com are guaranteed to be authentic, accurate and delivered on time – and we guarantee this 100%.
• Your credit card will not be charged until our assigned ticket office has confirmed product availability, shipment, and/or delivery time.
• You will be fully refunded for any canceled events (not rescheduled or postponed)
• Our website and your transaction is safe and secure and is certified by TrustGuard and other advanced security systems.
• VIP Service is our promise – please call us at (800) 328-4253 if you have any questions or email vip@viptickets.com. 
• We are fully licensed and bonded, are a founding member of the National Association of Ticket Brokers and an active participant in the BBB, Chamber of Commerce, American Society of Travel Agents and National Concierge Association. 

We are concert lovers, avid theatre attendees, and sports fans just like you.  We know how important it is to arrive to an event with your family and/or friends and have the confidence that your tickets are 100% authentic. 

Whether you are purchasing your tickets online, over the phone or at any of our VIP Tickets locations, we are committed to providing you VIP Service every time. 

Our motto is, “If a picture is worth a thousand words… then a ticket is worth a million memories.”